MyMTN Home Internet woes

SubtleBeast

Expert Member
Joined
May 16, 2019
Messages
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So I received this lovely email yesterday from MTN (extract):
As part of MTN’s ongoing efforts to improve the customer experience and ensure optimal network performance, MTN South Africa will be adjusting the bandwidth speeds on the MyMTN Home Internet packages when customers exceed their Fair Usage Policy (FUP) threshold, effective from 1 May 2024.
So naturally I was quite excited. After all I'll be getting a nice speed bump..... however, this is what I got instead :confused:
MyMTN.png
So I think the time has finally come to move on, especially since I've got a months long fault still unresolved.

I've had a look around and came across offerings from Axxess and Vox (both Telkom 120GB capped).

Are there any other LTE offerings I might consider?
Month-to-month or prepaid only please.
 
Haven't seen better month-to-month LTE deals... yet.

We upgraded our MyMTN last month, perfect timing. No ways we'll reach the new FUP.
 
Haven't seen better month-to-month LTE deals... yet.

We upgraded our MyMTN last month, perfect timing. No ways we'll reach the new FUP.
Yeah. It was good value for money even with the price increase (Disney+ sub kind of made up for it), but this doesn't sit well with me. I'm definitely not enjoying an "improved customer experience".
On the contrary, I've once or twice went past the FUP just before the end of the month and the reduced speed experience weren't too bad.
This speed reduction now makes it practically unusable.
 
This speed reduction now makes it practically unusable.
Yep, strange that they want to alienate a newly liked market gain. Maybe too many were over-using the past-FUP option, we actually kept back some downloads to take advantage of that later on our old package.
They're gonna get bad press about this though.
 
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